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Privacy & Data Protection Policies

Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this Privacy Policy. If we are provided with information from a third party to fulfil a contractual obligation to you, we shall not use your information for any other purpose than fulfilment of that obligation.

We are Roberto Rossellini Limited (“RRL”) company Number 05157877 and our registered office is at Newstead House, Pelham Road, Sherwood Rise, Nottingham, Nottinghamshire NG5 1AP. We trade as Head2bed, Head2home and Mobelhaus.

RRL may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect:

We may collect the following information: Name and job title, Contact information including email address, contact telephone numbers, demographic information such as postcode, preferences and interests. Other information relevant to customer surveys and/or offers. Please refer to our Data Protection Policy below for more information.

What we do with the information we gather:

We require this information to understand your needs and provide you with a better service and to provide for your needs.

Security:

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Your information will not be passed to countries outside the European Economic Area ("EEA").

How we use cookies on our websites:

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites:

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Data protection policy

Introduction 
RRL is a bed, bed furniture, mattress and other household goods supplier to customers both private and retail.

The personal data that RRL processes to provide these services relates to its customers and other individuals as necessary, including staff and suppliers’ staff.

This policy sets out RRL’s commitment to ensuring that any personal data, including special category personal data, which RRL processes, is carried out in compliance with data protection law. RRL processes the personal data of staff and customers including the personal data of non-EU citizens, but is committed to ensuring that all the personal data that it processes is done in accordance with data protection law. RRL ensures that good data protection practice is imbedded in the culture of our staff and our organisation.

RRL’s other data protection policies and procedures are (these should be considered and may not all be necessary):

‘Data Protection Law’ includes the General Data Protection Regulation 2016/679; the UK Data Protection Act 2018 and all relevant EU and UK data protection legislation.

Scope
This policy applies to all personal data processed by RRL and is part of RRL’s approach to compliance with data protection law. RRL will not process any personal data for any customer without their express consent which may be given orally or in writing or to enable the performance of a contract for the sale of goods that the customer has entered into.

Data protection principles 
RRL complies with the data protection principles set out below. When processing personal data, it ensures that:

RRL will facilitate any request from a data subject who wishes to exercise their rights under data protection law as appropriate, always communicating in a concise, transparent, intelligible and easily accessible form and without undue delay.

Process/procedures/guidance
RRL will:

RRL will ensure that all staff who handle personal data on its behalf are aware of their responsibilities under this policy and other relevant data protection and information security policies, and that they are adequately trained and supervised.

Data Subject Rights
RRL has processes in place to ensure that it can facilitate any request made by an individual to exercise their rights under data protection law. All staff have received training and are aware of the rights of data subjects. Staff can identify such a request and know who to send it to.

All requests will be considered without undue delay and within one month of receipt as far as possible.

Subject access: the right to request information about how personal data is being processed, including whether personal data is being processed and the right to be allowed access to that data and to be provided with a copy of that data along with the right to obtain the following information:

Rectification: the right to allow a data subject to rectify inaccurate personal data concerning them.

Erasure: the right to have data erased and to have confirmation of erasure, but only where:

Restriction of processing: the right to ask for certain processing to be restricted in the following circumstances:

Data portability: the right to receive a copy of personal data which has been provided by the data subject and which is processed by automated means in a format which will allow the individual to transfer the data to another data controller. This would only apply if RRL was processing the data using consent or on the basis of a contract.

Object to processing: the right to object to the processing of personal data relying on the legitimate interests processing condition unless RRL can demonstrate compelling legitimate grounds for the processing which override the interests of the data subject or for the establishment, exercise or defence of legal claims.

Special category personal data
RRL will not process Special category personal data in relation to its customers but may do so in relation to its employees under the following areas that reveal:

RRL processes special category data of employees as is necessary to comply with employment and social security law. This policy sets out the safeguards we believe are appropriate to ensure that we comply with the data protection principles set out above. RRL also has a data retention policy which sets out how long special category data will be held onto.

Responsibility for the processing of personal data
The directors of RRL take ultimate responsibility for data protection.

If you have any concerns or wish to exercise any of your rights under the GDPR, then you can contact the data protection lead in the following ways:

Monitoring and review
This policy was last updated on 25 April 2019 and shall be regularly monitored and reviewed, at least every two years.

Get In Touch

0115 784 4318
sales@mobelhaus.co.uk

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